/* ===== Support Page ===== */

/* Hero - exakt wie Rules */
.support-hero {
  padding: calc(var(--header-height) + 40px) 0 20px;
  text-align: center;
  position: relative;
}

.support-title {
  font-family: var(--font-display);
  font-size: clamp(2.25rem, 5vw, 3.75rem);
  font-weight: 600;
  letter-spacing: -0.035em;
  line-height: 1.05;
  margin: 14px 0 16px;
}

.support-title .accent {
  font-family: var(--font-accent);
  font-style: italic;
  font-weight: 400;
  color: var(--orange);
}

.support-lead {
  max-width: 560px;
  margin: 0 auto;
  color: var(--text-muted);
  font-size: 15px;
  line-height: 1.6;
}

/* Docs First Hint Card */
.support-docs-hint {
  padding: 20px 0 0;
}

.docs-hint-card {
  display: flex;
  align-items: center;
  gap: 18px;
  max-width: 1040px;
  margin: 0 auto;
  padding: 18px 22px;
  background: linear-gradient(135deg, rgba(255, 140, 26, 0.06) 0%, var(--bg-card) 60%);
  border: 1px solid rgba(255, 140, 26, 0.22);
  border-radius: var(--radius-lg);
  color: var(--text);
  transition: all var(--transition);
  position: relative;
  overflow: hidden;
}

.docs-hint-card:hover {
  border-color: rgba(255, 140, 26, 0.4);
  transform: translateY(-1px);
  background: linear-gradient(135deg, rgba(255, 140, 26, 0.09) 0%, var(--bg-card) 60%);
}

.docs-hint-icon {
  width: 44px;
  height: 44px;
  display: grid;
  place-items: center;
  background: var(--orange-dim);
  border: 1px solid rgba(255, 140, 26, 0.28);
  border-radius: var(--radius);
  color: var(--orange);
  flex-shrink: 0;
}

.docs-hint-body {
  flex: 1;
  min-width: 0;
}

.docs-hint-label {
  font-family: var(--font-mono);
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--orange);
  margin-bottom: 4px;
}

.docs-hint-title {
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 600;
  letter-spacing: -0.015em;
  color: var(--text);
  margin-bottom: 4px;
}

.docs-hint-desc {
  font-size: 13.5px;
  line-height: 1.5;
  color: var(--text-muted);
}

.docs-hint-cta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 9px 16px;
  background: var(--orange);
  color: #fff;
  border-radius: var(--radius-full);
  font-size: 13px;
  font-weight: 600;
  white-space: nowrap;
  flex-shrink: 0;
  transition: transform var(--transition);
}

.docs-hint-card:hover .docs-hint-cta {
  transform: translateX(2px);
}

@media (max-width: 720px) {
  .docs-hint-card {
    flex-direction: column;
    align-items: flex-start;
    text-align: left;
  }
  .docs-hint-cta { align-self: stretch; justify-content: center; }
}

/* Channels */
.support-channels {
  padding: 40px 0 20px;
}

.channels-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  max-width: 1040px;
  margin: 0 auto;
}

@media (max-width: 720px) {
  .channels-grid { grid-template-columns: 1fr; }
}

.channel-card {
  position: relative;
  padding: 28px 26px 24px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  transition: all var(--transition);
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  overflow: hidden;
}

.channel-card:hover {
  border-color: var(--border-hover);
  background: var(--bg-card-hover);
  transform: translateY(-2px);
}

.channel-discord {
  border-color: rgba(88, 101, 242, 0.3);
  background: linear-gradient(180deg, rgba(88, 101, 242, 0.05) 0%, var(--bg-card) 60%);
}

.channel-discord:hover {
  border-color: rgba(88, 101, 242, 0.5);
}

/* Recommended Badge - mit shimmer wie NEW badge */
.channel-badge {
  position: absolute;
  top: 16px;
  right: 16px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  background: var(--orange);
  color: #fff;
  font-family: var(--font-body);
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  border-radius: var(--radius-full);
  overflow: hidden;
  z-index: 2;
}

.channel-badge::before {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(110deg, transparent 35%, rgba(255, 255, 255, 0.35) 50%, transparent 65%);
  animation: shimmer 2.5s infinite;
}

.channel-badge svg {
  width: 11px;
  height: 11px;
  position: relative;
  z-index: 1;
  animation: sparklePulse 1.8s ease-in-out infinite;
}

.channel-badge span {
  position: relative;
  z-index: 1;
}

.channel-icon {
  width: 52px;
  height: 52px;
  display: grid;
  place-items: center;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  color: var(--text);
  margin-bottom: 18px;
  transition: all var(--transition);
}

.channel-discord .channel-icon {
  background: rgba(88, 101, 242, 0.1);
  border-color: rgba(88, 101, 242, 0.3);
  color: #7289da;
}

.channel-card h3 {
  font-family: var(--font-display);
  font-size: 22px;
  font-weight: 600;
  letter-spacing: -0.02em;
  margin-bottom: 8px;
}

.channel-desc {
  color: var(--text-muted);
  font-size: 14px;
  line-height: 1.55;
  margin-bottom: 18px;
  flex: 1;
}

/* Stat - modernes 2-zeiliges Layout mit Icon-Box + Label */
.channel-stat {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  align-self: stretch;
  margin-bottom: 20px;
  position: relative;
  overflow: hidden;
}

.channel-stat::before {
  content: '';
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 3px;
  background: var(--success);
}

.channel-stat-icon {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  background: rgba(34, 197, 94, 0.12);
  border-radius: var(--radius-sm);
  color: var(--success);
  flex-shrink: 0;
}

.channel-stat-icon svg { width: 15px; height: 15px; }

.channel-stat-body {
  display: flex;
  flex-direction: column;
  min-width: 0;
  flex: 1;
}

.channel-stat-label {
  font-family: var(--font-mono);
  font-size: 9.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--text-dim);
  margin-bottom: 2px;
}

.channel-stat-value {
  font-size: 13px;
  font-weight: 500;
  color: var(--text);
  line-height: 1.25;
}

.channel-stat-dot {
  width: 8px;
  height: 8px;
  background: var(--success);
  border-radius: 50%;
  box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.15);
  animation: livePulse 2s infinite;
  flex-shrink: 0;
  margin-left: auto;
}

/* Neutral variant - email */
.channel-stat-neutral::before { background: var(--border-strong); }
.channel-stat-neutral .channel-stat-icon {
  background: var(--bg-card);
  color: var(--text-muted);
}
.channel-stat-neutral .channel-stat-dot { display: none; }

.channel-btn {
  align-self: stretch;
  justify-content: center;
}

/* Ticket Guide */
.support-guide {
  padding: 60px 0;
}

.guide-inner {
  max-width: 820px;
  margin: 0 auto;
  padding: 48px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
}

@media (max-width: 720px) {
  .guide-inner { padding: 32px 24px; }
}

.guide-head {
  text-align: center;
  margin-bottom: 40px;
}

.guide-head .section-title { margin: 10px 0 14px; }

.guide-steps {
  list-style: none;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 20px;
  margin: 0;
}

.guide-step {
  display: flex;
  gap: 20px;
  align-items: flex-start;
  padding: 20px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  transition: border-color var(--transition);
}

.guide-step:hover { border-color: var(--border-hover); }

.guide-step-num {
  width: 36px;
  height: 36px;
  flex-shrink: 0;
  display: grid;
  place-items: center;
  background: var(--orange);
  color: #fff;
  border-radius: 50%;
  font-family: var(--font-mono);
  font-size: 14px;
  font-weight: 600;
}

.guide-step-body h3 {
  font-size: 16px;
  font-weight: 600;
  margin-bottom: 6px;
  color: var(--text);
}

.guide-step-body p {
  color: var(--text-muted);
  font-size: 14px;
  line-height: 1.6;
}

.guide-note {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 18px;
  margin-top: 24px;
  background: rgba(59, 130, 246, 0.06);
  border: 1px solid rgba(59, 130, 246, 0.18);
  border-radius: var(--radius);
}

.guide-note svg { color: #60a5fa; flex-shrink: 0; }

.guide-note p {
  color: var(--text-muted);
  font-size: 13px;
  margin: 0;
  line-height: 1.5;
}

/* Hours */
.support-hours {
  padding: 20px 0 80px;
}

.hours-card {
  max-width: 1040px;
  margin: 0 auto;
  display: grid;
  grid-template-columns: 1.1fr 1fr;
  gap: 48px;
  padding: 48px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  position: relative;
  overflow: hidden;
}

.hours-card::before {
  content: '';
  position: absolute;
  top: 0;
  right: 0;
  width: 40%;
  height: 100%;
  background: radial-gradient(circle at top right, rgba(255, 140, 26, 0.06), transparent 60%);
  pointer-events: none;
}

@media (max-width: 820px) {
  .hours-card {
    grid-template-columns: 1fr;
    gap: 32px;
    padding: 32px 24px;
  }
}

.hours-left .section-title { margin: 10px 0 14px; }

.hours-desc {
  color: var(--text-muted);
  font-size: 15px;
  line-height: 1.65;
  margin-bottom: 24px;
}

.hours-status {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  position: relative;
  z-index: 1;
  overflow: hidden;
  max-width: 380px;
}

.hours-status::before {
  content: '';
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 3px;
  background: var(--text-dim);
  transition: background var(--transition);
}

.hours-status-icon {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  background: var(--bg-card);
  border-radius: var(--radius-sm);
  color: var(--text-muted);
  flex-shrink: 0;
  transition: all var(--transition);
}

.hours-status-body {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 6px;
  min-width: 0;
  flex: 1;
}

.hours-status-label {
  display: inline;
  font-size: 15px;
  font-weight: 600;
  color: var(--text);
  line-height: 1.2;
}

.hours-status-text {
  display: inline;
  font-size: 13.5px;
  font-weight: 500;
  color: var(--text-muted);
  line-height: 1.2;
}

.hours-status-text::before {
  content: "·";
  margin-right: 6px;
  color: var(--text-dim);
  opacity: 0.7;
}

.hours-dot {
  width: 8px;
  height: 8px;
  background: var(--text-dim);
  border-radius: 50%;
  box-shadow: 0 0 0 3px rgba(255, 255, 255, 0.04);
  flex-shrink: 0;
}

/* Open state - green accent */
.hours-status.is-open::before { background: var(--success); }

.hours-status.is-open .hours-status-icon {
  background: rgba(34, 197, 94, 0.12);
  color: var(--success);
}

.hours-status.is-open .hours-status-label { color: var(--success); }

.hours-status.is-open .hours-dot {
  background: var(--success);
  box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.15);
  animation: statusPulse 2s infinite;
}

/* Closed state - red accent */
.hours-status.is-closed::before { background: #ef4444; }

.hours-status.is-closed .hours-status-icon {
  background: rgba(239, 68, 68, 0.1);
  color: #f87171;
}

.hours-status.is-closed .hours-status-label { color: #f87171; }

.hours-status.is-closed .hours-dot {
  background: #ef4444;
  box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.15);
}

@keyframes statusPulse {
  0%, 100% { box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.15); }
  50% { box-shadow: 0 0 0 6px rgba(34, 197, 94, 0.06); }
}

.hours-right {
  display: flex;
  flex-direction: column;
  gap: 12px;
  position: relative;
  z-index: 1;
}

.hours-block {
  padding: 20px 24px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
}

.hours-block-open {
  border-color: rgba(34, 197, 94, 0.25);
  background: linear-gradient(180deg, rgba(34, 197, 94, 0.04) 0%, var(--bg-elevated) 100%);
}

.hours-block-label {
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.hours-block-time {
  font-family: var(--font-display);
  font-size: 32px;
  font-weight: 600;
  letter-spacing: -0.02em;
  color: var(--text);
  line-height: 1.1;
}

.hours-block-open .hours-block-time { color: var(--success); }
.hours-block-closed .hours-block-time { color: var(--text-dim); font-size: 24px; }

.hours-block-tz {
  font-size: 12px;
  color: var(--text-dim);
  margin-top: 6px;
}